Terms and Conditions

Welcome to Lucky Goldfish Casino. These terms govern your access to and use of our website, your player account, the games and software we offer, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these conditions of use. This page sets out the main rules, rights, and responsibilities that apply when you use our services, so please read it carefully.

Who may use the platform

Lucky Goldfish Casino is intended for adults only. You must be of legal gambling age where you are located, and at least 18 years of age, before opening or using an account. It is your responsibility to make sure online gambling is lawful in your place of residence and that you comply with any local rules that apply.

We may restrict access in certain countries, regions, or jurisdictions. If you are located somewhere we do not operate, you should not attempt to register or use the site. We may restrict access based on geographic checks or other lawful controls.

Creating and managing your account

Account registration requires accurate, current, and complete information. Each player may only hold the number of accounts allowed by the operator, and accounts must be registered in the player’s own name. You may be required to verify your details before you can make deposits, place bets, or request withdrawals.

Keep your contact and payment details up to date. If we detect inconsistent or suspicious information, we may suspend or limit account activity until you provide verification.

Identity checks and verification

To protect players and comply with anti-money laundering and security obligations, we may ask for documents or information to verify identity, age, address, payment method ownership, or other account details. Typical requests include government-issued ID, proof of address, and proof of payment method.

Verification requests are routine and necessary. Until checks are complete, we may place limits on deposits, bets, or withdrawals, or temporarily restrict account access.

Your responsibilities for account security

You are responsible for maintaining the confidentiality of your login details, and for all activity that occurs through your account. Accounts are personal and must not be shared, sold, transferred, or used on behalf of another person. If you suspect unauthorized access, change your password immediately and contact support.

Deposits, withdrawals, and balances

We accept a selection of payment methods, including MasterCard, Visa, and Solana, and we operate in United States dollars. Availability of payment methods, processing times, deposit and withdrawal limits, and verification requirements may vary by method, account status, and location.

Withdrawal requests may be reviewed before approval and subject to verification checks. We aim to process withdrawals promptly, and we commonly review requests quickly—often within 24 hours after verification is complete—but processing times can vary and are not guaranteed. Fees, minimums, or maximums may apply depending on the chosen payment method.

We may convert, correct, or cancel incorrect balances that arise from system errors or other mistakes. Where applicable, the balance shown in your account is subject to our checks and confirmation.

Bonus terms and promotional rules

Promotional offers, free spins, and bonuses are subject to specific bonus terms in addition to these platform rules. Before claiming any offer, you must read the applicable promotion terms.

Key points that generally apply to our bonus offers:

• All bonuses require manual opt-in using the relevant bonus code, except for the VIP Loyalty Program which enrolls players automatically after the first qualifying deposit.
• Only one active bonus may be held at a time. You cannot claim a new bonus while another is in effect.
• Deposit match bonuses are non-sticky and withdrawable; bonus and cash balances are tracked separately. Withdrawing real-money funds before wagering requirements are met may forfeit any remaining bonus.
• No deposit bonuses, including free chips and free spins, are sticky; only winnings derived from those bonuses are withdrawable after meeting wagering requirements.
• Standard maximum cashout on no deposit bonuses is $100, unless a specific promotion states otherwise. Diamond Fish tier members are exempt from this cap.
• Maximum bet while a bonus is active is $5 per spin or hand. Exceeding this limit may result in forfeiture of the bonus and associated winnings.
• Eligibility is limited to one bonus per player, household, and IP address. Players must meet the minimum age and jurisdictional requirements.

Game contribution rates toward wagering requirements normally apply as follows: slots 100%, keno and scratch cards 100%, video poker 25%, blackjack 10%, roulette 10%, baccarat 10%, and live dealer games 5%. Specific promotions may use different rates, wagering multipliers, time limits, or maximum conversion rules; always review the specific promotion terms before participation.

If a promotional entry or credit appears in error, we reserve the right to correct the mistake, suspend the promotion, or take action to restore fair play.

Games, software, and availability

We aim to provide a broad selection of games, including slots, blackjack, roulette, video poker, craps, and live dealer titles, with software supplied by partners such as Pragmatic Play. Game availability depends on licensing, jurisdiction, technical requirements, and supplier availability.

Games, features, or promotions may be added, removed, suspended, or modified at any time. Mobile access and device compatibility vary by device and operating system. We do not guarantee that all games or features will be available in every region or at every moment.

Fair play and prohibited behavior

You must use the site for lawful entertainment and refrain from conduct that undermines fair play or harms other players or the platform. Prohibited behavior includes, but is not limited to:

• Fraud, collusion, chargeback abuse, bonus abuse, or use of false information.
• Attempting to manipulate games, systems, or promotions, or using unauthorized software, bots, or automated methods.
• Sharing your account, allowing another person to use your account, or using multiple accounts to gain advantage.
• Abusive, harassing, or illegal activity when interacting with support or other players.

We expect honest and reasonable behavior. If you breach these rules, we may restrict activity, withhold funds, reclaim bonuses, suspend or close accounts, or take other appropriate measures.

When we may limit or close accounts

Where we reasonably believe the rules have been broken, verification is incomplete, or misuse has taken place, we may refuse service, limit access, suspend bonuses, freeze transactions pending review, or close accounts. Actions we take will be proportionate and based on evidence and our obligations to other customers and regulators.

If we restrict or close an account, we will explain the reason unless doing so would compromise an investigation or breach legal obligations.

Errors, technical faults, and display mistakes

System errors, incorrect balances, prize or price mistakes, game malfunctions, or interrupted sessions can happen. We reserve the right to correct obvious mistakes, void fraudulent or mistaken transactions, and take reasonable steps to address technical faults.

If an error affects a game outcome or a promotion, we will investigate and take fair, proportionate action. We will not be liable for losses caused by such errors when they result from factors outside our reasonable control.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. We promote responsible play and offer tools and resources to help you manage activity, including deposit limits, session reminders, self-exclusion, and account cooling-off options. If you feel your play is becoming a problem, contact support or use the self-help tools on our site.

We take player protection seriously and will act to protect vulnerable players and to comply with relevant laws and regulations.

Intellectual property

The Lucky Goldfish Casino name, logo, website design, software, text, graphics, and other original materials are protected by copyright, trademark, and other intellectual property rights owned or licensed by us. You may not copy, reproduce, republish, distribute, or commercially exploit our content without written permission.

Third-party providers and linked services

Some games, payment services, and technical features are provided by third parties, and their availability may be subject to separate terms and operational limits. We are not responsible for the operation, content, or policies of external sites or providers. Links to other sites do not imply endorsement.

Limitation of liability

To the extent permitted by applicable law, Lucky Goldfish Casino is not liable for losses or damages arising from technical interruptions, user error, unsupported devices, third-party failures, force majeure events, or misuse of the service. We will correct errors where reasonably possible, but we cannot guarantee compensation for indirect, consequential, or incidental losses.

No guarantees on availability

The site, games, and services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. Scheduled maintenance, emergency fixes, and updates may require temporary service disruption.

Changes to these rules

We may update these conditions from time to time. The latest version published on the website takes effect from the date shown unless we state otherwise. We encourage you to review the terms periodically; continued use of the platform after changes are posted constitutes acceptance of the updated terms.

Related policies you should read

Additional documents set out important details that work alongside these terms. Please review our Privacy Policy, the Responsible Gaming page, the Bonus Terms, our AML/KYC Policy, and the Cookie Policy as they contain useful and binding information.

Contacting support about these conditions

If you have questions about these site terms or how they apply to your account, contact us via live chat in the help area of the website, or email hello@luckygoldfishcasino.com. Our support team can help explain policies, verification steps, or account options.

These rules are intended to create clear, fair expectations for using Lucky Goldfish Casino. By registering and using the platform, you confirm that you understand and accept these conditions of use. Thank you for taking the time to read them.